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de

by Jörg Baach last modified May 24, 2006 07:55 PM
working on a call center of volunteers

[http://directionless.info T Direcionless Enquiries] is a project with
[http://theps.net T The People Speak].

The prototype is a at [http://directionless.info], it has a
[http://uo.directionless.info T wiki] and a
[http://one.server1.org/mailman/listinfo/directionless-l T mailing list].

Some obervations while reading around on voip-info.org

* There are queues in *, in which agents or other extensions can be
placed
* If someone call in, asterisk than call the corroponding queue
* Maybe you can define an extension as
Dial(SIP/${EXTEN:1}@fwd-outgoing)?
* You use Dial to connect the currenct caller to an extension
* exten => s,1,Dial(SIP/8500@sip.com:9876) seems to be a valid dial
as well (sip channels)

Test setup

* We need more or less 3 Telephones - one user, two agents. The
agents could possibly be replaced
* by some * app, echo,mp3, etc.
* About agents: as we need to implement economy later on, we might
be better of using an agi/dial
combo than using queue/agent.

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