EU Regulations meet easyjet in real life

Today I had to write another email to easyjet to get some reimbursement for my flight a while ago, which they managed to delay for 6 hours and then to land on the wrong airport. Things like that can happen, but it seems that the EU things that some rules should apply. I hope that easyjet manages this case properly.… ------------------------------------------------------------------------ Hello, a while ago I took flight EBQ5B8G, which had a more than 5 hour delay, and filled a reimbursemend, using the provided web form on the german web site. I got an reply #E1313342, which promised an answer within 20 days, but the answer never arrived. On August 5th I mailed again to remind of that case, but did not get any answer. Today I called in and spoke to Natalie (extension 11600), who discussed the case in a friendly way - we only did not come to a common conclusion. My point is that EU Regulations state that I need to be reimbursed for the flight costs: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML To summarize: ------------------------------- Article 6 Delay ... passengers shall be offered by the operating air carrier: ... (iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a). -------------------------------- which is described as: -------------------------------- 8(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant, -------------------------------- As I could not meet the business meeting that day which was the purpose of the flight, due to the ca. 6 hours of dely, I see a) a delay of more than five hours, b) the purpose of the flight not being serverd. From that follows cleary you obligation for the reimbursement. In my opinion I should also be reimbursed for the taxi costs from the wrong airport (the flight ended in Stansted and not in Luton). ------------------------------- 8(3). When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger. -------------------------------- As we were landing in the middle of the night, the close-by destination was the center of London. The transport cost with the taxi is 90GBP (standard tarif) which we shared with a party of 3, so my cost was 30GBP. There should also be some attention paied to to the phone costs (30 min @ 12c/min) to discuss these matters on the phone. I would like to annotate that I besides that flight I am quite a happy customer with easyjet, and would be happy to continue to stay so. I hope that you understand that I need to ask you to not keep this email unanswered. An expectation of an answer within 7 days is hopefully not unrealistic. In expectation of your good handling of this case, and to share the gained experience to help other situations of this case you can also find this letter at: http://www.baach.de/content/easyjet_reimbursement Thanks a lot for your cooperation, Joerg Baach